Troubleshooting

Find known solutions or workarounds to common situations.

2FA TOTP (authenticator app) troubleshooting
You may experience that the system does not accept your seemingly valid 2FA code when using TOTP (through an authenticator app). You can always log in u...
Mon, 15 Nov, 2021 at 12:05 PM
[Android] Firebase Crashlytics enabled by default on Android 8
On some devices using Android 8, Crash reporting is enabled by default. Users that would like to opt out need to do so in the Account menu - toggle the ...
Thu, 4 Nov, 2021 at 1:37 PM
[Windows] My virtual drive does not appear
Is the user validated, everything looks OK, but the drive does not mount? Usually, this is because the client is started with administrator rights. ...
Thu, 4 Nov, 2021 at 1:37 PM
[Windows] Files downloaded automatically
You might experience that some files are downloaded to your machine automatically. This can happen either when you click on the file's parent folder, w...
Mon, 15 Nov, 2021 at 12:05 PM